Reviews

What our Guests say about Us

Here, in High Beach Hotels Collection, take in great consideration all the feedback received in order to provide our guests with an unforgettable holiday experience.
4.5
Based on 1180 reviews
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Camille A.
17:19 16 Feb 25
Wonderful hotel, attentive staff, delicious and varied food, warm environment and magnificent room!I recommend this hotel 100%!Looking forward to returning
Dan A.
19:42 16 Jan 25
A very nice resort! Private sandy beach, smooth entrance to the sea. Behind it is a team that makes everything as pleasant as possible for the guests. Congratulations! Greetingsto Mr. Yanis! Mr. Dan and Mrs. Anca!🤗
Susanne W.
07:35 13 Nov 24
The food was very good. There was something for everyone.The location is probably in the English party district, but we were there out of season.The pools look nice but they were pub pools🥶. The beach is very nice, even with the small island only about 200m away it's great for swimming.Unfortunately the rooms weren't really clean. There was a lot of dust in the closet and there were bags that were supposed to help against pests.The pizza and the staff were great 👍
Thomas
11:36 12 Nov 24
Diana M.
18:00 08 Nov 24
Käthi L.
07:18 08 Nov 24
uri D.
21:21 07 Sep 24
The sevice and the rooms in the hotel were excellent!It's not fancy hotel and there is no enteratiement for kids but this the the staff is friendly and the beach is great.The food was good the bevrages and alchol were local and not so tasty.Good value for your money!
Martin M.
20:34 05 Sep 24
I've spent a vacation here with my family during the summer of 24. The hotel was recomended to us by our relatives who vere here a few years back (before covid). The hotel is separated in two parts. High Beach and High Beach White and they share the facilities. We had the opportunity to see both parts. The High Beach was more a family style kids friendly place and White was adults only, quiet relax place. The hotel also features a gym with several treadmills and, to my suprise, an olympic bar with 120 kg worth of wheights, not much hotels have that! The Hotel has a spa and we had very good massage. The rooms were clean and a staff very friendly. A shout out to a lady Thelma at the front desk and lady Maria restaurant who always made us feel welcome. Over all I recomend this hotel and I'll probably return again!
Laura D.
18:16 31 Aug 24
Everything PERFECT!
Zuzana P.
17:15 31 Aug 24
Beautiful place, quality service.
Sabrina B.
17:13 26 Aug 24
For us the best hotel on Crete!The staff is incredibly friendly and loving.
Sander K.
16:05 25 Aug 24
Cartofeanou J.
13:04 22 Aug 24
Fantastic hotel, very clean and tidy! It offers a wide variety of breakfast and meals and everything was delicious. The staff is excellent and very kind!
yanek S.
08:55 22 Aug 24
Fantastic experience at High Beach Resort !We stayed for 1 week (7-14th of August) and it was amazing !Nice staff and really good food.They have the best beach and everyone is super helpful. A big shoutout to the receptionist Anna that was very patient with us and gave us the best Suite for our late check-out request ! If you need something or you have any doubt she is going to help you :)I would highly recommend the resort and I would love to come again next year ;).
Lidiya S.
07:04 14 Aug 24
Amazing experience at High Beach Resort.They have the best beach and the best staff !It was a family vacation and we enjoyed it a lot.They were really helpful with all our requests, for example my parents needed a late check out and they even gave them the Suite Room !Food is amazing and fresh and everything is just right.If you need to relax and don’t think about a thing this is the best place ;)Also biggest thanks to the receptionist Arcadie. He is the best ;)Definitely would recommend !
Roman S.
20:07 12 Aug 24
Amazing overall experience!The location was perfect, literally on the beach, the rooms were very clean and the food & drinks were also very satisfying.As many mentioned in the past comments, the biggest difference with other hotels is the kindness and availability of the staff, they truly make you feel home!Also, big shoutout to the receptionist, Arcadie, he was super friendly and helpful throughout the whole staying :)Definitely would recommend 😉
Kostya L
14:24 11 Jul 24
This review is based on my interaction with the hotel’s reception staff on 11 July 2024. Based on that experience alone, I cannot recommend this place. They were needlessly rude and unhelpful. I’m happy to verify the authenticity of this review and provide further details if necessary.Update: Wow. Your response is almost completely untrue. The only part which is true is that I came into the reception and spoke to your staff. I said I wasn’t parked in front of the hotel (I was ahead of the grey car in the photo, in front of the closed shop) and there was no “no parking” sign, but I said was happy to move it (and I did move it, immediately). It was your staff who threatened to call the police; although I’m not sure why, as I was parked legally. By the way, the grey car was still there 1 hour later when I walked past.I’m happy to speak to your manager if you like, but the untruthfulness of your reply does not fill me with confidence.Welcome to Crete!
Alex M.
18:56 01 May 24
We were very happy with our room. Clean and comfortable and above expectation!The service was fantastic, attentive and friendly - special shout out to out favourite bartender Vasilis who made exceptional drinks, always had a smile on his face and was very personable!Great location, near amenities! 👏 ☺️
JOHN S.
21:23 27 Nov 23
Stephane V.
07:54 26 Nov 23
What can I say about this hotel other than that everything was perfect, great personal welcome, 3 swimming pools, day bar next to a swimming pool with snacks, restaurant with a more than ample choice, beach access in the hotel, bar cocktails, outdoor gym, fitness room, everything you need to enjoy your vacation and relax.
Karin De S.
12:35 21 Nov 23
Exceedingly disappointed. Nine days on site, two days of hot water showers in the morning, otherwise cold water… Despite our daily visits to reception to report the matter. The photo of the joints in our shower is only a small overview of the general state of our room which was deplorable. Very dirty deck chairs in the swimming pools or on the beach (fabric). At the bar, the tables were rarely cleaned. We play cards and they stick to the table. Five star hotel ? Usually we stay in four star hotels which are much better maintained than this one. Absolutely not worth its 5 stars, nor its price!As for our tour operator (Sunweb, no follow-up. We sent an email with photos and videos and until today, that is to say two months later, no news). To the wise...
ANDREA R.
19:57 17 Nov 23
Jan R.
21:33 12 Nov 23
mabel W.
06:11 04 Nov 23
It’s a lovely hotel with a really nice buffet we went end of October it was a lot quieter which was nice and went to some lovely beaches nearby had some great food at the hotel, the food was all great lots of choice. The whole family had a great time 🙂 we stayed in a deluxe family room we had a great view from our balcony and it was a great hotel. The beach is lovely the water is so clear and you can swim to the island which was fun as well. Great stay.
Bartosz W.
09:09 10 Sep 23
Very good hotel, high standard. The room (suite) is very large. The room package includes two sunbeds and an umbrella on the beach. Good meals, in some options you can enjoy one dinner at the restaurant next door. Definitely worth it. Close to the city center, but at the same time complete silence at night. Very nice service. It's worth spending your vacation there.
Svetlana K.
10:19 08 Sep 23
Very good location, has it own beach with beautiful view. Friendly staff, who is speaking different languages. Clean rooms with minimalistic interior. Good wifi connection. Delicious food on every taste.Recommend!
A S
12:08 06 Sep 23
Booked this hotel like a 5 star hotel but its definitely not!Great location, nice beach (showers doesn't work) though public,rooms are OK, though some things are really strange like a toilet paper, all inclusive package - something is good like champagne but gin is ....better not to call it Gin!!! Food is OK, but again 4 star level or even 3!
Jay F.
09:48 20 Aug 23
Calling all Crete Fans!!My wife and I have just spent a very relaxing week at the High Beach White resort in Malia on Crete...Probably one of the most amazing Greek summer holidays we've ever had!The location is perfect and the Hotel itself can easily lay claim to all of its 5 stars!The Suite we stayed in was of a very high standard and the bed was perfect (King size with a firm mattress - ideal for my back!!)The controllable air conditioning kept the rooms comfortable without being too cold!(Who wants that?)Very relaxing choice of swimming pools and all so close to a very fine, sandy Beach (private) with reserved sun beds / sun shades.We really liked the complementary iced water that was served on the beach & chilled melon pieces in the afternoon!OK...now on to the culinary delights at this hotel..Great "buffet" style breakfast & evening dinner (we were breakfast / brunch & evening meal only)...Amazing choice of local Greek and European dishes served in an excellent restaurant - very friendly and attentive hotel team!We chose the "adults only" area of the hotel(No small children)..If you need an extra bit of "peace & quiet" for a week this is a wonderful option to recharge the old batteries properly!!A big "Thankyou" to everyone at the High Beach...we will certainly be visiting again!
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4.6
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Heiko B.
19:55 05 Nov 24
Very nice hotel
Franny I.
23:09 04 Nov 24
We were able to spend 8 days in this beautiful facility.I would give more stars if possible...The High Beach White is located directly on the beach, separated from High Beach by a small alley. The pool and direct beach access with beach loungers for every room are great.We were accommodated in the upper rear part of the building and had a good view of the sea despite being in the front building.The service was really great, very attentive and always friendly. Feeling good is the program here...You should also definitely visit the wellness area.Pavlos-thanks for the great foot massage 😊!!We'll definitely be back!
David G.
10:55 19 Oct 24
Everything is perfect and the staff very friendly
Volker H.
14:55 30 Sep 24
Spent 2 wonderful weeks here. End of September 24thStaff super friendly and helpful. Facility very clean.Food varied and plenty of choice.
Holger R.
19:18 17 Jul 24
We had 10 wonderful days here. We were pampered from all sides. A special thank you to the crew at the Elia restaurant... so warm and delicious. We were very satisfied and would highly recommend the hotel
Sabine B.
08:39 27 Jun 24
Very nice...highly recommended. Top service... top food... everything excellent...
Albert A.
19:51 03 Jun 24
We had a suite with direct pool access. The suite is really well done. Very nice and spacious. By the sea we had loungers and an umbrella that were reserved for us for the entire stay. Waiter always came with a bottle of water in an ice bucket as soon as we were on the beach.Breakfast and dinner are taken at the hotel next door (High Beach). Guests of the High Beach White (We) have their own dining room which is also equipped with air conditioning.There is plenty of choice for breakfast. Unfortunately, hot dishes are all cold. Coffee from a vending machine. I wouldn't even say the word "coffee" to that. Potential for improvement!Unfortunately dinner was the same. Large selection, but unfortunately cold, or always the same.We were here for 10 days and went out for real Greek food in taverns 5-6 times. If you do a bit of information you will find very good food in Malia. On vacation you can treat yourself to something.
Usul
11:18 30 Oct 23
We spent a wonderful week at High Beach White in the low season at the end of October. The hotel is marketed as a luxurious and separate addition to the normal High Beach Resort.The White Suite on the 1st floor of the building closest to the beach was extremely large and extremely well equipped. A bottle of water was brought every day and the minibar and Nespresso capsules were refilled. In the very large bathroom there was a bathtub with a massage function like a rain shower. There is also enough storage space, a safe and a large balcony. The only downside: in our opinion, the sea view category was more of a side sea view. You could see the sea between the restaurant and bar.The beach and the clean sea are fantastic. A few minutes away there is a small island with a chapel to swim across. However, the masseurs who went from lounger to lounger were massively annoying. There were days when you were woken up or spoken to 15 times. Even if the beach is public, the hotel should come up with something. The masseurs are pain-free and speak to them again and again - day after day.The enclosed area also includes a private pool where you can retreat to for peace and quiet and swim a few lengths. The suite also includes two loungers with a parasol on the beach. A perfect solution. This means you can get up and have breakfast in peace and don't have to worry about reserved seats.Thanks to Ultra All-In, we were able to dine in the à la carte restaurant elia every evening with advance reservations. We did that because the food was significantly better than the unspectacular buffet in the main restaurant. Of course, the atmosphere here was perfect for a romantic tête-à-tête right on the beach. The multi-course menu portions are also very, perhaps too generous at lunchtime. We enjoyed a salad or Greek starters for lunch. After dinner, the sunset bar on the roof was a highlight in terms of friendliness and drinks and a place for a nice end.We would also like to highlight the service positively. A certain level of seasonal fatigue was observed in isolated cases. Many forces have been deployed almost without interruption for months. Absolutely understandable. We were greeted with great friendliness at reception, bar and restaurant. A notoriously unfriendly exception is therefore irrelevant.One final note. The hotel is adult-only. But this only refers to the small, separate High Beach White area. Of course, families and children can be found everywhere other than at the restaurant and on the beach, because the complex is ultimately small. It didn't bother us, but it doesn't really feel adult-only.
Heike K.
18:14 29 Sep 23
After we arrived and moved into the room, it quickly became clear that it was not the room we had booked. A short conversation and an apology later, we moved and now we see the sea (room 803). Very very friendly. Dinner, no matter where, is also great. Especially the schnapps after the 5 course menu at elia. 😁 jamas. We are more than satisfied so far...
Emelie L.
06:19 10 Sep 23
My husband and I hoped for a sunny and comfortable vacation at a pleasant get-away, and that is exactly what we got.Room: The room was lovely, meticulously cleaned every day, and offered a lovely view of the cretan mountains above the city.Service: The staff is amazing. The service, their effort to make our stay comfortable, and their kindness certainly played a huge part in making this vacation perfect. The regular entertainment the hotel provided filled the evenings with pleasant music. We always felt that everyone went the extra mile for their guests.Location: The location by the beach and the closeness to the main streets of Malia let us enjoy both the ocean and the city. Despite the busy beachfront, the hotel and surrounding areas never felt crowded, and there was opportunities both to socialize and enjoy solitude.Summary: We strongly recommend High Beach White and High Beach Resort for anyone wanting to enjoy Crete with great hospitality and comfort. Whether you travel solo, with family, or as a couple, this hotel strives to make every guests stay a good one.
Corne de W.
08:08 06 Sep 23
The stay was more than perfect!The facilities were even better then on the pictures of the web-site and the hospitality of the personnel was very kind and always with a smile 😊 !!!
Tereza M.
08:26 10 Jul 23
High Beach White for adults only is absolutely amazing place. Malia as a city is not really nice. However, the hotel on its own takes you away from the busy streets. Therefore, you do not care what is behind the hotel if you do not go there. The room was beautiful, always clean, with stunning view of the sea. The private pool was amazing as nobody else than those who lived in the High Beach White villas could use it. At the beach we had deckchairs and parasol reserved for the whole vacation, therefore, we never worried if we could lay down by the sea. Marianna and Giorgos at the Sunset bar made our evening always so much more enjoyable. Mario at the beach and pool was just our guy! The absolute best as he always made sure we had a drink in our hand. Emanuel at the Elia Restaurant also always took a great care of us. All the stuff and managers are friendly and helpful whenever you need something. We will definitely come back here! Thank you guys!
Νίκος Μ.
12:05 10 Apr 22
A luxurious boutique hotel with impeccable views and location. The amazing beachfront a la carte Elia serves delicious Cretan cuisine and the rooms are very modern with up to date technology and facilities!!!
Erik L.
08:44 14 Sep 21
Definitely one of the very best hotels in Crete. Very friendly staff and nice clean rooms. The beach is fantastic. Restaurants serve good food and you will love to spend the evening in Seaside bar.
verena D.
16:28 29 Oct 20
Malia as such is not a nice place to stay.. One place right next to the other, cheap restaurants and bars and probably heaven if you are looking for lots if people and party. We didn't do good research here obviously but the pictures of the hotel and its description where also misleading: the place is new maybe but it is tiny and surrounded by lots of other facilities like a pleasure beach bar and the sister properties of the same owner. That means you do breakfast with the bigger place and it's awful. Fake juice, no one wore a mask or cared about distance.. Also the food in the evening was very very low quality wise. Sorry it def not worth the money and it's cheating the customer. We left after 1 night.What was amazing was the hospitality sense if the staff we met. The lady from front office was understanding and helpful in all means and tried a lot to make us happy. Also the restaurant chef was super nice and a real host. These two in any other place would be a delight.
Camille A.
17:19 16 Feb 25
Wonderful hotel, attentive staff, delicious and varied food, warm environment and magnificent room!I recommend this hotel 100%!Looking forward to returning
Dan A.
19:42 16 Jan 25
A very nice resort! Private sandy beach, smooth entrance to the sea. Behind it is a team that makes everything as pleasant as possible for the guests. Congratulations! Greetingsto Mr. Yanis! Mr. Dan and Mrs. Anca!🤗
Susanne W.
07:35 13 Nov 24
The food was very good. There was something for everyone.The location is probably in the English party district, but we were there out of season.The pools look nice but they were pub pools🥶. The beach is very nice, even with the small island only about 200m away it's great for swimming.Unfortunately the rooms weren't really clean. There was a lot of dust in the closet and there were bags that were supposed to help against pests.The pizza and the staff were great 👍
uri D.
21:21 07 Sep 24
The sevice and the rooms in the hotel were excellent!It's not fancy hotel and there is no enteratiement for kids but this the the staff is friendly and the beach is great.The food was good the bevrages and alchol were local and not so tasty.Good value for your money!
Martin M.
20:34 05 Sep 24
I've spent a vacation here with my family during the summer of 24. The hotel was recomended to us by our relatives who vere here a few years back (before covid). The hotel is separated in two parts. High Beach and High Beach White and they share the facilities. We had the opportunity to see both parts. The High Beach was more a family style kids friendly place and White was adults only, quiet relax place. The hotel also features a gym with several treadmills and, to my suprise, an olympic bar with 120 kg worth of wheights, not much hotels have that! The Hotel has a spa and we had very good massage. The rooms were clean and a staff very friendly. A shout out to a lady Thelma at the front desk and lady Maria restaurant who always made us feel welcome. Over all I recomend this hotel and I'll probably return again!
Laura D.
18:16 31 Aug 24
Everything PERFECT!
Zuzana P.
17:15 31 Aug 24
Beautiful place, quality service.
Sabrina B.
17:13 26 Aug 24
For us the best hotel on Crete!The staff is incredibly friendly and loving.
Cartofeanou J.
13:04 22 Aug 24
Fantastic hotel, very clean and tidy! It offers a wide variety of breakfast and meals and everything was delicious. The staff is excellent and very kind!
yanek S.
08:55 22 Aug 24
Fantastic experience at High Beach Resort !We stayed for 1 week (7-14th of August) and it was amazing !Nice staff and really good food.They have the best beach and everyone is super helpful. A big shoutout to the receptionist Anna that was very patient with us and gave us the best Suite for our late check-out request ! If you need something or you have any doubt she is going to help you :)I would highly recommend the resort and I would love to come again next year ;).
Lidiya S.
07:04 14 Aug 24
Amazing experience at High Beach Resort.They have the best beach and the best staff !It was a family vacation and we enjoyed it a lot.They were really helpful with all our requests, for example my parents needed a late check out and they even gave them the Suite Room !Food is amazing and fresh and everything is just right.If you need to relax and don’t think about a thing this is the best place ;)Also biggest thanks to the receptionist Arcadie. He is the best ;)Definitely would recommend !
Roman S.
20:07 12 Aug 24
Amazing overall experience!The location was perfect, literally on the beach, the rooms were very clean and the food & drinks were also very satisfying.As many mentioned in the past comments, the biggest difference with other hotels is the kindness and availability of the staff, they truly make you feel home!Also, big shoutout to the receptionist, Arcadie, he was super friendly and helpful throughout the whole staying :)Definitely would recommend 😉
Kostya L
14:24 11 Jul 24
This review is based on my interaction with the hotel’s reception staff on 11 July 2024. Based on that experience alone, I cannot recommend this place. They were needlessly rude and unhelpful. I’m happy to verify the authenticity of this review and provide further details if necessary.Update: Wow. Your response is almost completely untrue. The only part which is true is that I came into the reception and spoke to your staff. I said I wasn’t parked in front of the hotel (I was ahead of the grey car in the photo, in front of the closed shop) and there was no “no parking” sign, but I said was happy to move it (and I did move it, immediately). It was your staff who threatened to call the police; although I’m not sure why, as I was parked legally. By the way, the grey car was still there 1 hour later when I walked past.I’m happy to speak to your manager if you like, but the untruthfulness of your reply does not fill me with confidence.Welcome to Crete!
Alex M.
18:56 01 May 24
We were very happy with our room. Clean and comfortable and above expectation!The service was fantastic, attentive and friendly - special shout out to out favourite bartender Vasilis who made exceptional drinks, always had a smile on his face and was very personable!Great location, near amenities! 👏 ☺️
Stephane V.
07:54 26 Nov 23
What can I say about this hotel other than that everything was perfect, great personal welcome, 3 swimming pools, day bar next to a swimming pool with snacks, restaurant with a more than ample choice, beach access in the hotel, bar cocktails, outdoor gym, fitness room, everything you need to enjoy your vacation and relax.
Karin De S.
12:35 21 Nov 23
Exceedingly disappointed. Nine days on site, two days of hot water showers in the morning, otherwise cold water… Despite our daily visits to reception to report the matter. The photo of the joints in our shower is only a small overview of the general state of our room which was deplorable. Very dirty deck chairs in the swimming pools or on the beach (fabric). At the bar, the tables were rarely cleaned. We play cards and they stick to the table. Five star hotel ? Usually we stay in four star hotels which are much better maintained than this one. Absolutely not worth its 5 stars, nor its price!As for our tour operator (Sunweb, no follow-up. We sent an email with photos and videos and until today, that is to say two months later, no news). To the wise...
mabel W.
06:11 04 Nov 23
It’s a lovely hotel with a really nice buffet we went end of October it was a lot quieter which was nice and went to some lovely beaches nearby had some great food at the hotel, the food was all great lots of choice. The whole family had a great time 🙂 we stayed in a deluxe family room we had a great view from our balcony and it was a great hotel. The beach is lovely the water is so clear and you can swim to the island which was fun as well. Great stay.
Bartosz W.
09:09 10 Sep 23
Very good hotel, high standard. The room (suite) is very large. The room package includes two sunbeds and an umbrella on the beach. Good meals, in some options you can enjoy one dinner at the restaurant next door. Definitely worth it. Close to the city center, but at the same time complete silence at night. Very nice service. It's worth spending your vacation there.
Svetlana K.
10:19 08 Sep 23
Very good location, has it own beach with beautiful view. Friendly staff, who is speaking different languages. Clean rooms with minimalistic interior. Good wifi connection. Delicious food on every taste.Recommend!
A S
12:08 06 Sep 23
Booked this hotel like a 5 star hotel but its definitely not!Great location, nice beach (showers doesn't work) though public,rooms are OK, though some things are really strange like a toilet paper, all inclusive package - something is good like champagne but gin is ....better not to call it Gin!!! Food is OK, but again 4 star level or even 3!
Jay F.
09:48 20 Aug 23
Calling all Crete Fans!!My wife and I have just spent a very relaxing week at the High Beach White resort in Malia on Crete...Probably one of the most amazing Greek summer holidays we've ever had!The location is perfect and the Hotel itself can easily lay claim to all of its 5 stars!The Suite we stayed in was of a very high standard and the bed was perfect (King size with a firm mattress - ideal for my back!!)The controllable air conditioning kept the rooms comfortable without being too cold!(Who wants that?)Very relaxing choice of swimming pools and all so close to a very fine, sandy Beach (private) with reserved sun beds / sun shades.We really liked the complementary iced water that was served on the beach & chilled melon pieces in the afternoon!OK...now on to the culinary delights at this hotel..Great "buffet" style breakfast & evening dinner (we were breakfast / brunch & evening meal only)...Amazing choice of local Greek and European dishes served in an excellent restaurant - very friendly and attentive hotel team!We chose the "adults only" area of the hotel(No small children)..If you need an extra bit of "peace & quiet" for a week this is a wonderful option to recharge the old batteries properly!!A big "Thankyou" to everyone at the High Beach...we will certainly be visiting again!
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