What our Guests say about Us

Here, in High Beach Hotels Collection, take in great consideration all the feedback received in order to provide our guests with an unforgettable holiday experience.
High Beach Resort
Based on 1025 reviews
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21:23 27 Nov 23
Stephane VitcoqStephane Vitcoq
07:54 26 Nov 23
What can I say about this hotel other than that everything was perfect, great personal welcome, 3 swimming pools, day bar next to a swimming pool with snacks, restaurant with a more than ample choice, beach access in the hotel, bar cocktails, outdoor gym, fitness room, everything you need to enjoy your vacation and relax.
Karin De SchuyterKarin De Schuyter
12:35 21 Nov 23
Exceedingly disappointed. Nine days on site, two days of hot water showers in the morning, otherwise cold water… Despite our daily visits to reception to report the matter. The photo of the joints in our shower is only a small overview of the general state of our room which was deplorable. Very dirty deck chairs in the swimming pools or on the beach (fabric). At the bar, the tables were rarely cleaned. We play cards and they stick to the table. Five star hotel ? Usually we stay in four star hotels which are much better maintained than this one. Absolutely not worth its 5 stars, nor its price!As for our tour operator (Sunweb, no follow-up. We sent an email with photos and videos and until today, that is to say two months later, no news). To the wise...
ANDREA RuehlemannANDREA Ruehlemann
19:57 17 Nov 23
Jan RickenbergJan Rickenberg
21:33 12 Nov 23
mabel weatherallmabel weatherall
06:11 04 Nov 23
It’s a lovely hotel with a really nice buffet we went end of October it was a lot quieter which was nice and went to some lovely beaches nearby had some great food at the hotel, the food was all great lots of choice. The whole family had a great time 🙂 we stayed in a deluxe family room we had a great view from our balcony and it was a great hotel. The beach is lovely the water is so clear and you can swim to the island which was fun as well. Great stay.
Bartosz WódeckiBartosz Wódecki
09:09 10 Sep 23
Very good hotel, high standard. The room (suite) is very large. The room package includes two sunbeds and an umbrella on the beach. Good meals, in some options you can enjoy one dinner at the restaurant next door. Definitely worth it. Close to the city center, but at the same time complete silence at night. Very nice service. It's worth spending your vacation there.
Svetlana KurdjukSvetlana Kurdjuk
10:19 08 Sep 23
Very good location, has it own beach with beautiful view. Friendly staff, who is speaking different languages. Clean rooms with minimalistic interior. Good wifi connection. Delicious food on every taste.Recommend!
12:08 06 Sep 23
Booked this hotel like a 5 star hotel but its definitely not!Great location, nice beach (showers doesn't work) though public,rooms are OK, though some things are really strange like a toilet paper, all inclusive package - something is good like champagne but gin is ....better not to call it Gin!!! Food is OK, but again 4 star level or even 3!
Jay FrenchJay French
09:48 20 Aug 23
Calling all Crete Fans!!My wife and I have just spent a very relaxing week at the High Beach White resort in Malia on Crete...Probably one of the most amazing Greek summer holidays we've ever had!The location is perfect and the Hotel itself can easily lay claim to all of its 5 stars!The Suite we stayed in was of a very high standard and the bed was perfect (King size with a firm mattress - ideal for my back!!)The controllable air conditioning kept the rooms comfortable without being too cold!(Who wants that?)Very relaxing choice of swimming pools and all so close to a very fine, sandy Beach (private) with reserved sun beds / sun shades.We really liked the complementary iced water that was served on the beach & chilled melon pieces in the afternoon! on to the culinary delights at this hotel..Great "buffet" style breakfast & evening dinner (we were breakfast / brunch & evening meal only)...Amazing choice of local Greek and European dishes served in an excellent restaurant - very friendly and attentive hotel team!We chose the "adults only" area of the hotel(No small children)..If you need an extra bit of "peace & quiet" for a week this is a wonderful option to recharge the old batteries properly!!A big "Thankyou" to everyone at the High Beach...we will certainly be visiting again!
High Beach White
Based on 46 reviews
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11:18 30 Oct 23
We spent a wonderful week at High Beach White in the low season at the end of October. The hotel is marketed as a luxurious and separate addition to the normal High Beach Resort.The White Suite on the 1st floor of the building closest to the beach was extremely large and extremely well equipped. A bottle of water was brought every day and the minibar and Nespresso capsules were refilled. In the very large bathroom there was a bathtub with a massage function like a rain shower. There is also enough storage space, a safe and a large balcony. The only downside: in our opinion, the sea view category was more of a side sea view. You could see the sea between the restaurant and bar.The beach and the clean sea are fantastic. A few minutes away there is a small island with a chapel to swim across. However, the masseurs who went from lounger to lounger were massively annoying. There were days when you were woken up or spoken to 15 times. Even if the beach is public, the hotel should come up with something. The masseurs are pain-free and speak to them again and again - day after day.The enclosed area also includes a private pool where you can retreat to for peace and quiet and swim a few lengths. The suite also includes two loungers with a parasol on the beach. A perfect solution. This means you can get up and have breakfast in peace and don't have to worry about reserved seats.Thanks to Ultra All-In, we were able to dine in the à la carte restaurant elia every evening with advance reservations. We did that because the food was significantly better than the unspectacular buffet in the main restaurant. Of course, the atmosphere here was perfect for a romantic tête-à-tête right on the beach. The multi-course menu portions are also very, perhaps too generous at lunchtime. We enjoyed a salad or Greek starters for lunch. After dinner, the sunset bar on the roof was a highlight in terms of friendliness and drinks and a place for a nice end.We would also like to highlight the service positively. A certain level of seasonal fatigue was observed in isolated cases. Many forces have been deployed almost without interruption for months. Absolutely understandable. We were greeted with great friendliness at reception, bar and restaurant. A notoriously unfriendly exception is therefore irrelevant.One final note. The hotel is adult-only. But this only refers to the small, separate High Beach White area. Of course, families and children can be found everywhere other than at the restaurant and on the beach, because the complex is ultimately small. It didn't bother us, but it doesn't really feel adult-only.
Frank HochstetterFrank Hochstetter
04:09 19 Oct 23
Heike KlapprothHeike Klapproth
18:14 29 Sep 23
After we arrived and moved into the room, it quickly became clear that it was not the room we had booked. A short conversation and an apology later, we moved and now we see the sea (room 803). Very very friendly. Dinner, no matter where, is also great. Especially the schnapps after the 5 course menu at elia. 😁 jamas. We are more than satisfied so far...
Daniela GidikovaDaniela Gidikova
16:54 10 Sep 23
Emelie LundbergEmelie Lundberg
06:19 10 Sep 23
My husband and I hoped for a sunny and comfortable vacation at a pleasant get-away, and that is exactly what we got.Room: The room was lovely, meticulously cleaned every day, and offered a lovely view of the cretan mountains above the city.Service: The staff is amazing. The service, their effort to make our stay comfortable, and their kindness certainly played a huge part in making this vacation perfect. The regular entertainment the hotel provided filled the evenings with pleasant music. We always felt that everyone went the extra mile for their guests.Location: The location by the beach and the closeness to the main streets of Malia let us enjoy both the ocean and the city. Despite the busy beachfront, the hotel and surrounding areas never felt crowded, and there was opportunities both to socialize and enjoy solitude.Summary: We strongly recommend High Beach White and High Beach Resort for anyone wanting to enjoy Crete with great hospitality and comfort. Whether you travel solo, with family, or as a couple, this hotel strives to make every guests stay a good one.
Corne de WitCorne de Wit
08:08 06 Sep 23
The stay was more than perfect!The facilities were even better then on the pictures of the web-site and the hospitality of the personnel was very kind and always with a smile 😊 !!!
Tereza MelicharkovaTereza Melicharkova
08:26 10 Jul 23
High Beach White for adults only is absolutely amazing place. Malia as a city is not really nice. However, the hotel on its own takes you away from the busy streets. Therefore, you do not care what is behind the hotel if you do not go there. The room was beautiful, always clean, with stunning view of the sea. The private pool was amazing as nobody else than those who lived in the High Beach White villas could use it. At the beach we had deckchairs and parasol reserved for the whole vacation, therefore, we never worried if we could lay down by the sea. Marianna and Giorgos at the Sunset bar made our evening always so much more enjoyable. Mario at the beach and pool was just our guy! The absolute best as he always made sure we had a drink in our hand. Emanuel at the Elia Restaurant also always took a great care of us. All the stuff and managers are friendly and helpful whenever you need something. We will definitely come back here! Thank you guys!
A luxurious boutique hotel with impeccable views and location. The amazing beachfront a la carte Elia serves delicious Cretan cuisine and the rooms are very modern with up to date technology and facilities!!!
verena diehlverena diehl
16:28 29 Oct 20
Malia as such is not a nice place to stay.. One place right next to the other, cheap restaurants and bars and probably heaven if you are looking for lots if people and party. We didn't do good research here obviously but the pictures of the hotel and its description where also misleading: the place is new maybe but it is tiny and surrounded by lots of other facilities like a pleasure beach bar and the sister properties of the same owner. That means you do breakfast with the bigger place and it's awful. Fake juice, no one wore a mask or cared about distance.. Also the food in the evening was very very low quality wise. Sorry it def not worth the money and it's cheating the customer. We left after 1 night.What was amazing was the hospitality sense if the staff we met. The lady from front office was understanding and helpful in all means and tried a lot to make us happy. Also the restaurant chef was super nice and a real host. These two in any other place would be a delight.