Beautiful hotel grounds and an excellent dessert buffet, but major shortcomings in cleanliness and service.
We enjoyed the hotel grounds, and the food was good. The dessert selection was especially fantastic – I absolutely loved it and could have eaten my fill of it all day!
Unfortunately, there were some significant issues that negatively impacted our vacation.
We had specifically booked a suite because only those offer a sea view. It was all the more disappointing, then, that the suite was so small that you couldn't even properly open your suitcase in the room. When you pay more for a suite, you simply expect more space and comfort.
The cleanliness also left much to be desired. Upon arrival, the first thing I had to do was clean the toilet myself, as there were still traces left by the previous guests. The room cleaning was also inadequate: toilet paper, towels, and soap weren't replenished regularly, so we constantly had to chase after them and ask for everything. The empty tissue packet was simply placed next to the new one. The bathroom wasn't cleaned thoroughly either – my hair was swept into a corner, but not removed.
On top of that, we only had lukewarm water for three days. Although we reported the problem, nothing was done about it initially.
On the first two evenings, the power went out due to a storm. We understand, of course, that this can happen in bad weather. The problem was resolved on the third day. However, what disappointed us was the way guests were treated. Apart from repeated apologies, there was no small gesture of goodwill. A fruit platter or a bottle of sparkling wine would have been a nice touch. Unfortunately, it remained just words.
The beach area was also disappointing. There was no beach attendant to look after the sun loungers and the beach. The storm washed up a huge amount of trash from the sea, which apparently wasn't cleaned up for days. When the sun came out again and it got warm, the garbage started to smell unpleasant. Our sun loungers were positioned directly in front of it, as they were assigned to specific room numbers.
In addition, the cushions on the loungers were completely soaked through from the storm. For three days, we couldn't properly lie down on the sun loungers without our towels getting wet. We find it incomprehensible that the cushions weren't put away promptly when bad weather was forecast, or quickly made ready for use again afterward.
Our conclusion: The hotel grounds are beautiful, the food is good, and the dessert buffet is truly outstanding. Unfortunately, these positive aspects cannot compensate for the significant shortcomings in cleanliness, housekeeping, hot water supply, beach service, and the general handling of complaints.
We would have appreciated more attention, better organization, and the feeling that guest satisfaction was taken seriously. Overall, we were very disappointed with the service and, based on our experience, would unfortunately not recommend this hotel.
